Shipping & Returns
Shipping is done using either:
USPS Priority Mail
Shipping times can be impacted by both domestic and international delays. We don't guarantee shipping times or prices as they are always changing. We don't refund shipping costs.
We accept returns, within 30 days of delivery, for shipping damage or manufacturing defects that are out of specification. Dimensions on custom orders may vary +/- 2 inches of ordered specifications.
We don't refund shipping costs and the customer is responsible for return shipping unless specified.
All our rugs are hand-knotted and may have small irregularities, caused in the weaving process of the rug that don't affect its use or lifespan of the rug.